Privacy Policy

1. Information We Collect

• Account data such as name, email, phone number, language, and account status.
• Profile data such as gender, age, occupation, lifestyle, profile photos, and roommate preferences.
• Listing data such as room details, pricing, location, images, and sharing terms.
• KYC data such as identity document images, selfie images, document country/type, and verification results.
• Chat, agreement, and signature data such as messages, images, agreement links, timestamps, and IP address when signing.
• Transaction data such as coins, payment slips, top-ups, service purchases, and damage claims.
• Technical data such as IP address, device, browser, cookies, logs, and security data.

2. How We Use Information

• To provide registration, login, chat, listings, and roommate matching.
• To assess safety, trust, KYC verification, and access permissions.
• To detect spam, fraud, QR/external contact images, and inappropriate content.
• To create and store roommate agreements, signing status, and supporting evidence.
• To manage coins, payments, claims, and user support.
• To improve safety, user experience, analytics, and service quality.

3. Cookies and Similar Technologies

We use essential cookies for login, language, security, sessions, and cookie consent. We also use market-location cookies (PUNJAI_MARKET_COUNTRY) and last-search cookies (PUNJAI_LAST_LISTING_SEARCH) to show listings and language appropriate to your country, approximated from your IP address via our hosting provider (e.g. Vercel/Cloudflare). We do not store precise GPS coordinates.

We may also use third-party services such as Google reCAPTCHA to prevent spam and abuse.

4. Sharing Information

We do not sell your personal data. We may share data as needed with service providers such as hosting, databases, image storage, email, OTP/security, payment systems, AI moderation, and authorities when required by law.

5. What Other Users Can See

• Profile and listing information you publish.
• Messages and images you send in relevant chats or groups.
• Name, email, signing status, and necessary data in roommate agreements.

6. Data Retention

We retain data as long as necessary for service delivery, safety, dispute review, legal obligations, and fraud prevention. Some data such as chat history, agreements, signatures, KYC, or transactions may be retained longer than general profile data.

7. Security

We use technical and organizational measures such as admin permission controls, authentication, audit logs, and reputable providers. However, no system is 100% secure, and users should protect their own passwords and devices.

8. Your Rights

You may request access, correction, deletion, or restriction of certain data under applicable law. Some deletion requests may be limited where retention is needed for safety, dispute evidence, transactions, or legal obligations.

9. Third-Party Services

Our service may integrate with third-party providers such as hosting, databases, image storage, email, SMS/OTP, reCAPTCHA, payment gateways, and AI moderation. These providers may process data under their own policies and agreements with us.

10. Minors

This service is intended for users who can legally enter transactions and agreements. Minors should obtain guardian consent before using the service or entering agreements.

11. Policy Changes

We may update this policy from time to time. For material changes, we will try to notify users through the website or appropriate channels.

12. Contact

For privacy questions or requests, contact us at contact@punjai.io or Support Center · Request account and data deletion