What is Punjai?
Punjai is a roommate discovery and matching platform for Thailand, helping users find people with compatible lifestyles, budgets, and co-living goals.
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Frequently Asked Questions (FAQ)
Find quick answers regarding roommate matching, room listings, and digital contracts.
All questions
How does gender filtering work?
Listing owners choose who they accept (e.g. women only, all genders). Users set their visibility preference in their profile — show all genders (recommended) or same gender only. The system shows only listings that match both sides.
Is using Punjai free?
Sign-ups and listings are completely free. New members receive free starting coins to test the platform. Unlocking contact information on other profiles uses coins, which can be bought in packages.
How do I post a room listing?
Log in and click "Post a Room". Enter details like location, monthly rent, photos, amenities, and roommate lifestyle preferences to calculate the compatibility scores.
How does the AI calculate compatibility?
Our AI evaluates your response across 8 lifestyle areas (sleep schedules, drinking/smoking habits, pets, budgets, and noise comfort) to yield a Compatibility % and highlight possible conflict zones.
Why is the Verified Member badge important?
The Verified Member badge is granted to users who voluntarily pass ID and selfie verification. It shows that person was checked — not every profile has it; look for the badge before you contact someone.
How does the online roommate agreement differ from a normal lease?
The roommate agreement is a set of rules signed between roommate participants (like cleaning schedules and utility shares). It is not a formal lease contract binding you to the landlord.
What is the pooled damage compensation plan?
Optional compensation from Punjai's pooled fund (not insurance — Punjai is not an insurer). Covers in-room property or fixture damage up to 3,000 THB per agreement for 299 Coins. Payouts use member contributions plus a ฿10,000 platform reserve. Live pool balance is on the agreement page. If the pool is depleted, claims may not be paid even when eligible. Full terms on the Damage Compensation page.
How do I top up Coins?
Sign in, open the Coins page, choose a package or custom amount, scan the PromptPay QR, transfer the exact amount, and upload the slip. After admin approval, Coins are added to your account and status appears in transaction history.
What is the Browse Pass?
The Browse Pass lets you view profiles and contact info for users with active listings or who are seeking roommates without paying per unlock — 29 coins/7 days, 49/14 days, 79/30 days. When it expires, access reverts to normal; permanent unlocks you bought stay. Limited to 50 profile views per day.
What can Coins be used for?
Coins are used for optional Punjai services such as unlocks, the Browse Pass, the pooled damage compensation plan, and other premium features. Coins are not cash and cannot be redeemed as cash.
How do I create a roommate agreement from chat?
Discuss details in chat first. For 2 people, use the 1:1 chat. For 3+ people, the listing owner invites selected users into a roommate group first, then clicks “Create agreement”. Punjai prefills names, emails, rent, deposit, and signer list for review.
How do I buy the damage compensation plan and file a claim?
After everyone signs, open the agreement page and find “Damage compensation (pooled fund)” — check the live pool before buying. Purchase once with 299 Coins if sales are open. Claims need 90+ days co-living plus evidence. Admins review against terms and pool balance, up to 3,000 THB per agreement, paid within 60 days of approval — not insurance. Full terms on the Damage Compensation page.